SALES: Metal Marketplace International invites you to call anyone on our Sales staff to explain these terms and conditions. MMI welcomes you as a customer, and looks forward to serving you.
SHOWROOM: The showroom is open Monday through Friday from 9:30 AM to 4:30 PM ET, no appointment necessary. Office hours are from 9:00 AM to 5:00 PM EST.
ORDERING & MINIMUMS: There is no minimum order required. Orders can be placed by phone, fax, through our website or e-mail at

Orders placed at different times throughout the day are treated as separate orders and shipped individually. We will make every attempt to accommodate customers with combining daily shipments.
PRICING: For your convenience, we print suggested retail pricing next to each style number in our catalog and website. This pricing is not your wholesale cost, but simply a guideline for developing your own retail selling prices.
All merchandise is sold by gram weight unless otherwise specified with a per-piece price. Please refer to our gram charts and per-piece price sheets, which are available from your MMI sales representative. Volume discounts are available. All gold is fixed on date of shipment, based on 2nd London plus bank charges.
DELIVERY: Most orders are shipped the same day via UPS. Backorders will be taken upon request, and shipped upon availability. Customer will be called before backordered item(s) are shipped. All shipping charges on backorders are the customer’s responsibility. Any discrepancies must be reported within 24 hours of delivery.
POSTAGE & HANDLING: The customer pays all shipping charges, including backorders.
TERMS: Open terms are available for accounts that are 1-rated by the Jewelers Board of Trade. Non JBT-rated accounts may request a credit application (please allow 3 days for processing.) A 1.5% monthly fee will be added to past-due account balances. We will not ship merchandise to past-due accounts. Returned checks will be accessed a bank charge. We accept Visa, MasterCard, American Express, Discover and MMI Computer Check. MMI COMPUTER CHECK LETS YOU TO PAY BY CHECK WITHOUT A CREDIT APPLICATION.
HASSLE-FREE LIFETIME WARRANTY: Please see the next page for details about this policy.
STOCK BALANCING and RETURNS: Stock balancing and returns are limited to 10% of net sales over the previous twelve months and is only permitted for active accounts in good standing. This policy applies to active catalog items only. Special orders, cut sizes, & engraved pieces are not returnable. All returns must include the following information to be processed: 1) Account# and Account name. 2) Each style bagged individually with MMI’s style number. 3) A copy of the original invoice or the invoice number. 4) An order of equal or greater value. If you do not have an order with the stock balance or return we will credit to your account and apply it to your next order. If the credit exceeds the replacement order, the credit will be applied to a future order. Under no circumstances will MMI issue a refund. Non-catalog damaged merchandise will be credited as scrap. MMI has the right to refuse any return that is not under warranty. Failure to comply with the above may delay the replacement order and/or result in a 10% restocking fee. All shipping charges are the responsibility of the customer.
WEIGHTS: All gram weights are approximate. Metal Marketplace International cannot be held responsible for weight variances. Items without weights in our catalogs are sold per-piece. Please refer to our per-piece pricing sheets.
QUALITY: All items in our catalogs are marked with 14K, 10K, .95 (Platinum) or .925 (Sterling Silver) and are shown actual or relative size.
CUSTOMER SERVICE: Our Customer Service Department is highly trained to satisfy our customers’ various needs. Please ask to speak with a MMI Supervisor if you have any issue that is not being handled to your satisfaction.
CATALOGS: For your convenience, catalogs are available with or without the Metal Marketplace name in any quantity.
Call your MMI sales representative for pricing information.
Due to the volatile fluctuations in gold and international currency valuations, prices may change without notice